Refund Policy

Simple Wallet is free. The only thing you can pay for is the one-time Pro upgrade, and this page explains how to get your money back if you want it.

Everything Goes Through Google Play

We never handle your payment. Google Play is the merchant for the Pro upgrade, so refunds are processed by Google and returned to whichever payment method you used. We cannot charge you, and we cannot refund you directly — but we can approve a refund on Google's side, and we do.

The Fastest Route: Ask Google First

Google runs a self-service refund window — currently 48 hours after purchase — where you can get an automatic refund without involving us at all. Google sets that window and may change it.

1. Open the Google Play Store app, or go to play.google.com/store/account.
2. Find Simple Wallet Pro in your order history.
3. Choose Refund or Report a problem and follow the prompts.

Google's own instructions are here: Get a refund on Google Play.

After 48 Hours: Ask Us

Past Google's automatic window, the request comes to us. Email support@jhaxce.com within 14 days of purchase and we will approve it. Include:

• The email address on your Google account
• The Google Play order number, if you have it
• A one-line reason — genuinely, "I changed my mind" is enough

We aim to reply within three business days. Once we approve it, Google issues the refund; how long it takes to appear depends on your bank or payment provider, not on us.

Cases We Always Refund

• It didn't unlock. You paid and Pro features stayed locked — tell us and you get your money back, though it is usually worth trying Settings → Restore Purchases first, since that fixes it outright most of the time.
• Accidental or unauthorised purchase, including one made by a child on your device.
• It isn't what the listing described. If we described a feature and it does not work as described, that is on us.
• Duplicate charge for the same one-time upgrade.

What We Can't Do

• Refund a purchase made on a different Google account than the one asking.
• Refund anything outside Google Play — there is no other way to buy Pro. If you paid for "Simple Wallet" anywhere else, it was not us, and you should treat it as fraud.
• Restore data. Refunds are about money; your records live only on your device, and neither buying nor refunding Pro touches them. See the Terms on keeping backups.

Free Features Are Not Purchases

Colour themes unlocked by watching a rewarded video are free — no money changes hands, so there is nothing to refund. Buying Pro unlocks all of them permanently and removes ads.

Your Statutory Rights

This policy is in addition to any rights you have under consumer law in your own country, including any statutory right to cancel. It does not replace or limit them, and where local law is more generous than this page, local law applies.